Cancellation/Refund of Policies

Policies may be cancelled

• At any time at the request of the insured and the insurers shall upon the surrender of the Policy refund to the insured the excess of paid premium over and above the customary short rate premium for the time the Policy has been in force.
• By the insurers giving the Insured at least 30days’ notice in writing by personal service or by registered post which notice shall be accompanied by a refund to the Insured of the excess paid premium over and above the pro rate premium for the time the Policy has been in force.

Online Payment Refunds/Errors

All payments received for policies which have lapsed or for which Shield Insurance is unable to apply payments – examples of which include but are not limited to the incorrect policy number or name – will be returned and applied to the credit card from which the payment originated.